Frequently Asked Questions(FAQs)
How do I sign up for online banking?
- Click here to go to online banking to get started.
- On the right hand side, click Enroll under "First Time User?" to start enrollment process.
- The member number it asks for is your savings account number.
- Initial PIN is going to be the last 4 of the primary account holders SSN.
- You MUST open the Terms and Conditions, then check the box to agree and click Accept.
- Logon ID will be what you will put in every time you log in to your online banking. It must be between 6 and 50 characters.
- Security Code (this is your password) will be entered with your logon ID every time you wish to enter online banking. It must be between 8 and 16 characters and must contain at least 2 letters and 2 numbers and can also include special characters.
- It will take you back to the start page. From there log in to your account with the information you just entered in the previous steps.
- It will ask you if you would like to sign up for bill pay. Bill pay is free unless you have no scheduled payments or no payments made for a full month then there is a non-usage fee of $5.95. Click carefully here because it can appear a little tricky which option you are choosing.
- Next is security questions. You may choose which questions to answer by hitting the drop down for more options.
- Next is security phrase. This is a phrase that will appear after you put in your logon ID on the page where you put in your security code. This is simply another security verification.
- Now it will have you update or make any changes to your address, phone number, and email.
- It will now bring up your preferences where you can change which account to show up first, show a short history of on the overview page, change time zones, etc. If you do not wish to make changes right now you will have access to do so at any time.
- Setup is now complete!
- We also recommend downloading our Consumer Credit Union app from the Apple App Store or Google Play Store. This handy app will make checking your balance or doing quick transfers so much quicker and easier on your smartphone!