Frequently Asked Questions

How do I sign up for online banking?

Follow our step-by-step guide to get started with online banking today:

How do I become a member of CCU?

You are eligible for membership in Consumer Credit Union if you live, worship, volunteer, attend school in, or work for a business and/or other legal entity located in Anderson County, Blount County, Claiborne County, Cocke County, Greene County, Hancock County, Hamblen County, Jefferson County, Knox County, Loudon County, Sullivan County, Union County, and Johnson City, Tennessee.

How do I submit a photo ID?

If you’ve recently opened an account online, we are required to obtain a copy of your photo ID to comply with regulatory requirements. An Online Banking Representative will be in touch with you by phone or email to discuss the best method to obtain your ID.

How do I download the CCU Mobile App?

The CCU Mobile App is available for iPhone and Android smartphones via the App Store and the Google Play Store.


Your online security is very important to us. We take several precautions to ensure your information is secure.

Lost or Stolen Card

Routing and Transit #264279091

Report a lost or stolen card

CREDIT CARDS – Monday-Friday, 8AM-10PM EST, please call 1-800-808-7230.
After hours and on weekends call 1-800-991-4964.

DEBIT CARDS – please call 1-800-472-3272


Access your account, deposit checks, and even send and receive secure person-to-person payments via your iPhone or Android with the CCU Mobile App.

CD Specials / Deposits

Consumer Credit Union continues to offer competitive deposit rates amongst our peers. Visit any of our convenient locations to open an account or open an account online today!

EZ Shield Fraud Protection

Secure Checking with EZShield

While there is no way to eliminate the risk of identity theft, we are offering our qualified members an affordable solution which will help address the risks of fraud and ID theft.

Call to Action 1

Open An Account Online

Opening an account with CCU is fast, easy and all online! As always, we also welcome you to open your account in person at one of our convenient branch locations.