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Mobile Banking

Manage your accounts anytime, anywhere with our Mobile App.

BANKING IN THE
PALM OF YOUR HANDS

Access your account, deposit checks, and even send and receive secure person-to-person payments via your iPhone or Android with the CCU Mobile App.*

Mobile Deposit User Agreement

Mobile Privacy Policy

CardControl Policy

Download Our Mobile App

Download on the Apple App Store
Download on the Google Play Store

Safe, Convenient, Easy Mobile Check Deposits Available Via CCU Mobile App

Making a deposit to your account is easy, safe, and secure with the Mobile Deposit feature located within our CCU mobile app (iPhone or Android cell phones).

Within the CCU mobile app, you will be able to snap a picture of the front and back of a check, and then both images, along with the dollar value, are transmitted to the credit union for approval.

BIOMETRIC AUTHENTICATION ENABLED

Enjoy Fast, Convenient, and Secure Login To The CCU Mobile App! Facial recognition and fingerprint authentication is available to the CCU Mobile app for compatible iPhone and Android smartphones.*

To enable fingerprint authentication, open the CCU Mobile app, go to the “More” tab and select “Face ID” or “Touch ID” depending on your device type and toggle it on. You will now be able to sign-in to the mobile app using a registered face or fingerprint on the device.

*The availability of authentication via biometrics is dependent on your individual device type.

How to Use Mobile Check Deposit

  1. Log In to the CCU Mobile App

    After logging on to the CCU mobile app the deposit tab is listed in the middle on the bottom of the screen (with accounts, transfers, etc).

  2. Click ‘Deposit’

    It will then bring you to a screen that gives 2 options (Deposit Check or Deposit Check History).

  3. Click ‘Deposit Check’

    From here it will let you choose which account you want to deposit into.

  4. Endorse & Photograph Check

    After clicking which account you want to deposit into, it will then come to a screen which explains how to endorse the check (signature and also CCU MOBILE DEPOSIT under the signature). It then asks you to type the amount of the check and also to take a photo of the front & back of the check.

    Photo Tip: It is very particular about how the photo of the check is taken – for example must have a dark background. It will reject the image for a variety of different reasons but it will tell you why & make you retake the photo.

  5. Success!

    From here it will tell you the check has been successfully submitted and it then comes to a que for approval.

To view a Deposit Check History of accepted, pending, and failed check deposits click the Deposit tab at the bottom, and Check History.

Once the check has been approved it will take approximately 2 hours before the funds are available in members account. If the check is deposited after 4:30pm (or 5:30pm on Friday) then the check will not be approved or rejected until the following business day.**

*CCU Mobile App requires iOS 15.0 or later or Android 10.0 or later.
**Checks subject to hold per credit union policy.

Tips for Using
Mobile Check Deposit

  • Use mobile check deposit in a well-lit area to ensure check images are correctly captured.
  • Deposits will normally go through within one or two business days.
  • Save the check until it appears on your account transaction history.
  • Keep hands clear of the check and camera lens when photographing. For best results, lay the check on a flat dark surface when taking pictures.
  • To avoid a deposit error, make sure the check is not folded or torn.
  • Verify the entered check amount matches the amount on the check.
  • Endorse and write “CCU mobile deposit” on the back of the check.

If you have any questions, please don’t hesitate to contact any of our branches or call us at 423-639-6131.

Certificate Account Specials / Deposits

Consumer Credit Union continues to offer competitive deposit rates amongst our peers. Visit any of our convenient locations to open an account or open an account online today!

EZ Shield Fraud Protection

Secure Checking with EZShield

While there is no way to eliminate the risk of identity theft, we are offering our qualified members an affordable solution which will help address the risks of fraud and ID theft.

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Open An Account Online

Opening an account with CCU is fast, easy and all online! As always, we also welcome you to open your account in person at one of our convenient branch locations.

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